Shipping & Handling
At JOHNNYNEW, we strive to deliver your favorite fashion pieces safely, efficiently and reliably to your doorstep. Below is our complete shipping policy covering delivery regions, processing schedules, shipping fees, tracking rules and related terms for all orders.
1. Shipping Regions & Carriers
We offer worldwide shipping services to most international regions through our trusted global logistics partners. Shipping methods, delivery speeds and freight fees vary according to your final delivery destination. During checkout, the system will automatically display all available shipping options and corresponding charges based on your shipping address for your selection.
2. Order Processing Time
All confirmed orders will be processed, packaged and dispatched within 1–3 business days after successful payment verification, excluding weekends and official public holidays. Please note that processing time may be slightly prolonged during large-scale promotional events, new product launch seasons and peak shopping periods. You will receive an official shipping notification email once your order has been dispatched from our warehouse.
3. Delivery Timeframes
The estimated delivery time after order dispatch is as follows:
Standard Shipping: Estimated 7–14 business days after dispatch.
Express Shipping: Estimated 3–7 business days after dispatch, available at an extra shipping cost.
All delivery timeframes are estimated for reference only and do not include order processing time. Occasionally, delivery schedules may be affected by uncontrollable factors such as local customs clearance progress, regional logistics delays, extreme weather or local postal service adjustments.
4. Shipping Costs
Final shipping fees are calculated based on your delivery destination, package weight and the shipping method you select at checkout. All shipping costs will be clearly displayed and confirmed on the payment page before you complete your order. From time to time, we offer free standard shipping promotions for orders that meet the minimum spending requirement. Please check our official website for the latest preferential shipping rules.
5. Order Tracking
Once your order is shipped, you will receive a confirmation email containing your exclusive tracking number and an official tracking link. You can check real-time package location, transit updates and estimated delivery status online at any time. You may also log in to your JOHNNYNEW member account to view your order and shipping tracking information.
6. Customs, Duties & Taxes
For all international orders, local customs duties, import taxes or related handling fees may be charged upon package arrival, depending on the regulations of your destination country or region. All additional charges are the sole responsibility of the recipient and are not included in the product price or shipping fees paid to JOHNNYNEW. We recommend that you check your local customs policies in advance for relevant charging standards.
7. Address Accuracy
Please fill in your complete and accurate shipping address, including detailed street information, postal code and valid contact number, during checkout. JOHNNYNEW shall not be responsible for delivery delays, package returns or losses caused by incorrect, incomplete or invalid shipping information. If you need to modify your shipping address after placing an order, please contact our customer service team as soon as possible.
8. Undeliverable Packages
If your package is returned to our warehouse due to undeliverable reasons including incorrect shipping address, multiple failed delivery attempts, or unpaid local customs fees, we will contact you promptly to confirm the follow-up solution. Additional shipping fees will be charged for secondary reshipment of the package.
9. Lost or Delayed Shipments
We commit to providing stable and reliable logistics services, and shipment delays are rare. If your package tracking information shows no updated transit movement for more than 10 consecutive business days, please feel free to contact our customer support team. We will actively investigate the shipment status and assist you in solving relevant problems.
10. Contact Us
If you have any inquiries or concerns regarding shipping methods, delivery time, logistics status and order issues, we are always ready to assist you:
Email: service@johnnynew.com
We sincerely appreciate your trust and support in JOHNNYNEW. We will always deliver your new outfits with care and professionalism, bringing you a worry-free shopping experience.